Mid Summer Sale! Take 20% off your order!

Frequently Asked Questions



Returns & Exchanges


Product Issues


Reselling our products & product samples

Still have questions?  We look forward to helping you with your inquiry. We respond to email messages as quickly as possible. Contact Us. Please make sure you've read the information on this page before submitting your questions.


Q: I want to return my purchase. What do I do?

A: If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund.  Just go through our easy self-service return process.

Return Instructions for Items Purchased from Us
With our 90-day return policy, there are no special catches. All we ask is that you send the items back to us in an unused, unwashed and in a re-sellable condition. Washed, used, & items purchased on clearance/from our Outlet store are non-returnable.

You can return your items for up to 90 days from the purchase date.  Products must be in the same condition you received them. 

To return an item, please follow the instructions below: 

Step 1: Request for a Return Authorization # (RA#) by filling out the RA# Request form. You will receive your RA# within 24 hrs when request is sent during our business hours (M-F 9-4 pm EST).  While waiting for your RA#, you can proceed to Step 2.

Step 2:
Download, print and fill out the Return Form completely. 

Step 3:
Pack the item/s securely with the Return Form.  Make sure you have your RA# on the form to facilitate processing.  If you don't have an RA#, please request for your RA# before sending your package out.

Step 4: Ship the package using a prepaid, insured, traceable method (e.g. FedEx, UPS) to the address on the Return Form. We are not responsible for returns lost or damaged in transit.

Please note that it takes us 3 to 5 business days to process returns and refunds once they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

More About Our Return Policy